Store & Returns Policy

  1. IF YOUR MOD IS FAULTY, WE WILL REFUND IT IN THE FIRST 14 DAYS OF PURCHASE.

  2. NO RETURNS, REFUND OR EXCHANGE AFTER 28 DAYS ON ALL PRODUCTS.

  3. NO REFUND OR EXCHANGE ON E-LIQUID, USED COILS, ACCESSORIES (E.G. TOOLS, DRIP TIPS, COTTON).

  4. DUE TO TPD REGULATIONS, WE ARE UNABLE TO MIX NICOTINE FOR YOU. TO MIX NICOTINE:
    1. Open the e-liquid bottle and the nicotine shot bottle.
    2. We will let you know how much nicotine you need for your desired strength.
    3. Pour the nicotine shot into the e-liquid bottle and close the bottles
    4. Shake the bottle to mix the nicotine into the e-liquid, you should shake for about 30 seconds.

  5. WE WILL NOT ACCEPT RETURNS OR PROVIDE REFUND OR EXCHANGE IF YOU DO NOT RETAIN YOUR RECEIPT.

  6. DUE TO HYGIENE REASONS, WE WILL NOT BE ABLE TO EXCHANGE OR REFUND TANKS, RDA’S OR RTA’S.

  7. WE WILL NOT REFUND OR EXCHANGE A MOD THAT HAS BEEN PHYSICALLY DAMAGED (ACCIDENTAL OR INTENTIONAL) AS IT IS NOT OUR FAULT NOR THE MANUFACTURERS.

  8. MODS WHICH HAVE BEEN BROKEN DUE TO MISUSE (E.G. CHARGING INCORRECTLY, WATER DAMAGE, INCORRECTLY SETUP BY YOU) WILL NOT BE REFUNDED.

WE ARE HAPPY TO TEACH YOU HOW TO USE YOUR MOD AND THE BEST PRACTICES WHEN VAPING, PLEASE PAY CLOSE ATTENTION DURING OUR DEMONSTRATION.

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